Returns & Exchanges
[We accept return(s)&exchange(s) if ]
-In case of simple change of mind, it's able to returns/exchanges the item within 7 days of receiving the products
(However, in the case of home appliances, if the packaging is opened or broken and the product value is lost, we will not accept to return/exchange the product.)
-If the items or services differ from those advertised or indicated,
it's able to return/exchange within 3 months of receiving the products or within 30 days from the days you become known the wrong thing.
(If one of the two passes, it cannot be returned/exchanged.)
[Returns & Exchanges Instructions ]
1. E-mail a return request to our c/s center within 7 days of receipt. You are required to attach the photos or video of the received product(s)
and include the order number, name, contact number and the reason for the return.
2. A customer service representative will be in contact to assist you by email or phone.
3. Regarding the confirmed exchange/return process, we will send the courier driver for the return pickup and 1:1 exchange.
4. Items returned must be in their original condition, which includes tags and any packaging.
[We do not accept return(s)&exchange(s) if ]
-the products has been received for more than 7 days
-the products are damaged due to your mishandling
(However, the packaging, etc. is damaged in order to confirm the products, such cases are excluded.)
-In the case of home appliances, if the packaging is opened or broken and the product value is lost
(ex : home appliances, foods, albums, etc..
However, the defective pixels such as laptop computers, LCD monitors, digital cameras, etc..return/exchange will depend on the manufacturer's standards.)
-If the value of the product is significantly reduced due to the customer's use or partial consumption.
(However, for cosmetics, etc., if a trial product was provided but normal product is used, do not accept return/exchange.)
-Due to over time, if the value of the product is significantly reduced and can't be resell.
-Packaging of replicable goods, etc.. is damaged
-The outer case is for product protection, so if it is damaged, it is not considered as a product defect. We do not accept return(s) or a/s service.
(For more information, please contact the C/S Center at 1:1 inquiry)
-In case of receipt incorrect product(s), if you do not have the picture or unboxing video (with tracking number) of the item you received, we don't accept to return/exchange the product.
-When you request return(s)&exchange(s), you should return the gifts presented at the event or promotion together.If forgotten, you will not be able to return/exchange.
-Due to the product characteristic, our inventory may run out early, so it may be difficult to exchange in case of simple change your mind.
and return(s)&exchange(s) are subject to the provisions of the Consumer Protection Act in e-commerce.
[If you are a minor,]
If the legal representative does not agree to the contract, the minor himself or his legal representative may:
The contract can be canceled or refunded within 7 days of receipt of the item.